Ratings and reviews: In our Customers' Own Words

You have a voice.

Finding the right dealer to do business with, as we know, is at the top of your list, right up there with finding the right vehicle.  Now, you can help someone else who is in your shoes.

At Heritage Chevrolet in greater Richmond, Virginia, your satisfaction is our top priority. If you have purchased or had your car serviced here at Heritage Chevrolet, we'd like to hear from you, so you can help advise others considering whether to do business with us.

More feedback:

"I would like to complement Heritage for their rapid service and support in my recent emergency water pump replacement. Service and attitude was exceptional. Many thanks.  H.D."

"Josh is a very pleasant person to deal with and took plenty of time with my daughter so she was comfortable driving the car home.  K.S."

" Everyone at Heritage Chevrolet is awesome. C.A."

"Enjoyed working with Josh Friedman!  When I came to pick up my truck he was more than happy to switch tags and acquaint me with my new truck in the pouring rain.  Thanks Josh.  E.T."

"I am so utterly happy with them... that they should use me as their official spokesperson!  SUPERLATIVE SERVICE!  M.M."

"I love the Suburban.  You have a loyal customer in me, and my experience at Heritage was outstanding.  R.L."

"I had a similarly satisfying experience when I ordered a 2008 Corvette convertible from Heritage Chevrolet.  They remain my Chevrolet dealer of choice.  B.R."

"Josh was great throughout the process, from June to December.  He is awesome.  J.O."

"Josh, my sales advisor, was the best I've had when buying a new car, which I have done many times.  Knowledgeable, quick, accurate, and firmly established that he and this dealership has integrity. His managers, including the new car manager, general mgr., and finance manager, ALL treated me in this same way.  VERY DIFFERENT AND SUPERIOR to my experiences buying cars elsewhere.  R.S."

"Great dealership.  I drive 30 miles to deal here rather than the Chevy dealership two miles from my home.  D.A."

"Great dealership.  K.S."

"Josh was very accommodating and understanding of my wants and needs.  I traveled from Virginia Beach to purchase my vehicle that I located using the Heritage web site.  Josh took extra care ensuring my transaction occurred as quick as possible knowing I was traveling home that night.  He is very professional and knowledgeable of the Chevrolet trucks and thoroughly explained all functions and operational procedures for my new Silverado.  He is an outstanding sales representative for Chevrolet and exhibits a genuine concern for the customer.  This is a great quality that puts at ease any concerns when making the financial decision to purchase a new vehicle.  S.K."

"I want to once again say thank you for taking care of my service appointment yesterday. It was an absolute pleasure dealing with the service manager and associate (and the technician) -- all were extermely professional and helpful.  W.M."

"We would like to give special praise to Josh Friedman, our sales representative.  Josh is very pleasant, capable, and understanding, as well as very knowledgeable. It was a pleasure doing business with Heritage Chevrolet, and worth the trip from north Florida. J.V."

"Our sales person, Josh Friedman, was absolutely wonderful. C.M."

"The receptionist was very warm and friendly, suprisingly confident, capable and extremely technologically savvy for someone obviously older than 60 years of age.  I apologize for not remembering her name.  Josh had me figured out and had the very car I wanted waiting for me to drive at my first appointment.  I didn't even have to step into the showroom but Josh F. did explain the dealership is under renovation.  J. Peck had an extremely fine-tuned process for completing the business required paperwork.  I was at Heritage Chevrolet less than two hours from arrival time to driving home in the new Sonic.  J.S."

"I appreciate Josh Friedman's honesty and knowledge during the purchase process!  Thank you for a good experience.  M.W."

"Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered that they had a number of vehicles in stock that fit my search. I was immediately called by Josh Friedman and he began the process of the purchase of my vehicle. I went to the dealership and feel in love with the Silverado even though I owned an Avalanche. We worked out a deal on a vehicle that was on another car lot and with the help of Daniel Hernandez and John Armentrout came to a reasonable price that appeased my Credit Union and I. One slight problem though, the price was wrong. It seemed I had been offered discounts that were not availiable to the particular vehicle I was interested in purchasing. I went home with a purchase agreement a recieved a call stating that the deal was unable to be completed due to the inaccuraccy of the price quoted. A day later I recievevd a calll from Tom O'Toole who stated that the mistake was made on behalf of the dealership and that they would honor the discounts already presented. Needless to say I purchased the Silverado and I am thouroughly enjoying it. In a time where big businesses are all about making a dollar it was great to know that Heritage Chevrolet is about doing whats right. If anyone is looking for a vehicle and wants a honest sales team Heritage is the place to go. They truly earned their bow!!!!! D.H."

"I have never owned a Chevrolet product, this is my first purchase.  But this Camaro SS SLP ZL600 is simply amazing!  The ride, features and handling exceed my expectations.  Joshua Friedman (salesman) and Roger Christian (SLP rep) have been very responsive and helpful every step of the way.  I highly recommend the product and the dealership to friends and family.  Many thanks, J.P.."

"Josh Friedman went above and beyond in helping me with my very first car purchase.  As a young professional just out of college many new responsibilities of adulthood can be scary and usually extremely stressful (especially in monetary situations).  From our first conversation to the delivery of my new vehicle a few days later I felt sound and appreciative of his confidence and competence in his knowledge and salesmanship.  Thank you, Josh for making this a great first experience.  J.T."

"Joshua was very courteous and professional!!  L.P."

"Thank you so much for helping me with a vehicle -- I bought a used vehicle on Monday -- frugal????  Again, thanks for all your help, B.B."

"Hello, Josh. Just wanted to let you know that I gave you and the dealership the highest ratings I could. You folks really were so nice, humble and decent to work with. The car itself exceeds my expectations every time I drive it. I will be highly recommending you and the staff to my family and friends. Many thanks!  J.P."

"My dealings in buying the 2012 Equinox were all online.  Josh was the most prompt to respond with the most information.  Out of nine dealerships in VA and NC I chose Heritage Chevrolet in Chester, VA.  B.C."

"This dealership is very professional and courteous in all respects of the business.  Heritage makes the car buying process easy with honesty and integrity.  E.C."

"Josh Friedman did an excellent job even though we travelled 120 miles to shop there!!! It is refreshing to see Heritage Chevrolet maintains a personal touch in dealing with all customers as we saw a number of folks come in unannounced while we made an appointment in advance.  P.J.C."

"Excellent customer service.  A.P."

"Buying my Sonic at Heritage Chevrolet was the best car buying experience I have ever had.  I told them what i wanted as an out the door price and they came within $100.00 of my price.  There was no back and forth nonsense.  Straight forward honest pricing.  All personnel were very courteous and the whol;e experience was great.  The laid back, pleasant atmosphere, was very appreciated by my wife and I.  S.B."

"I would like to again thank Josh & John (Internet Sales) for the correspondence that actually convenced me that Heritage valued my business.  i was contacted by many dealerships but felt appreciated with the Heritage group. N.M."

"[John Armentrout] I love the Sonic, thank you Heritage Chevrolet. W.H."

"Our salesman, Dusty [Vaden] was great helping us in everything we needed. T.C."

"[John Armentrout] Could not be happier with our decision to buy the 2012 Chevrolet Camaro. M.B."

"John Armentrout was a great ambassador for your company.  He was great to work with throughout the negotiation period.  He went out of his way to locate a vehicle within our price range as well as color.  I will recommend him to anyone that i know who is looking to purchase a vehicle.  M.S."

"To Whom this may concern:
I really thought you should know this about one of your employees.  I recently started bringing my trucks to Heritage Chevrolet for servicing and maintenance issues.  Whitlow Chevrolet closed down after I bought my 2006 Chevrolet Silverado 2500HD (got a REALLY great deal on),since then I have been looking for a service center where I can bring my trucks to.  I started with Royal Chevrolet that is where I bought my 2010 Chevrolet Colorado.  To say the absolute least I was not impressed with their customer service, it did not help since they lost one of truck's keys and could not find it.  I have gone to Merchants for basic maintenance tires and oil changes.  I have experience with Merchants, and it's on the fair side.  I had a friend tell me that his ex-father in-law has been coming to you guys for 20 years, that's right what a relationship he has with ya'll.  With that information I could not resist but to give Heritage a fair try.  I have been dealing with Donnie Foster service area for at least six months and I will say he has treated me with nothing but  kindness and patience.  I can tell him what I want done to my trucks it gets done and not only that he wants to create a history with my trucks.  When he calls about an issue or if I am coming close to mileage maintenance soon he informs me and that type of stuff means a lot  to me.  I am confined to a wheelchair.  Donnie surprised me when he called me to give me an update on my truck, it seemed that my muffler had come apart.  Instead of me having to take the truck to a place that he recommends, he told me that he would see that it got taken there and back with the repairs.  That shocked me! Most people will not understand the time and aggravation he saved me. I will buy and continue to bring my vehicles to Heritage Chevrolet Service Center, all because of Donnie Foster.  Sorry for the lengthy email, I felt something needed to be said about Donnie up holding Heritage Chevrolet's reputation.  Thank you for reading and listening to me.  I would post this on Facebook I have no idea if this kind of stuff ya'll want on there.  S. C., Retired Jockey"

"FWIW (for what it's worth), I just bought (a three-year-old) Impala for 13.5K at the local Chevy dealer (Heritage Chevy in Chester, VA) with only 11K miles, so there are some pretty good deals out there. These cars are a lot of times used by "geezers" (sort of like me) and you can find them used and in very good shape w/low miles.  02C."

"Josh was great.  This is the second vehicle that we have purchased from Heritage in the last year.  Josh has been our sales person both times.  If I was to buy another car I would call Josh to make the deal.  He is a true professional. The dealership was excellent and very professional in all aspects of the sale. R.E.M."

"Dear Mr. Burchell, on Wednesday, June 22 my daughter and I were heading home to NY when our car suddenly acted up after slowing up for a construction zone.  The speedometer wouldn't move off of zero, the car wouldn't shift and according to the GPS we were traveling between 10-20 miles per hour.  As you know route 95 is very busy with fast moving traffic.

We were able to get the car to the side of the road, but no way to get out of the car for fear of getting hit by oncoming traffic.  I called AAA to see if they could help get us to the nearest Chevy dealership.  They suggested a place where they could tow us to, when we called they informed us they were no longer in business, but were kind enough to give us the phone number to your dealership.

As a mom my biggest fear was someone hitting us, with my daughter being on the driver's side I was scared to death!  When I called your dealership a gentleman named Josh from sales answered the phone.  He was so kind and patient while I explained what was going on with the car.  He took our information and gave us directions to your place and said he would walk the note over to the service department as soon as we hung up.  The calmness in his voice helped my calm down.  . 

When we arrived at your dealership they directed us to the service department, they were expecting us, had a ticket already made up which expedited our time there.  We were treated with kindness and they got us in even though they were extremely busy.  John Kinton the Service Manager was so kind to keep us in the loop and let us know what was going on.  When it was all done they repaired the speedometer cable and sent us on our way without a charge for the service.

The kindness of Josh and John and everyone involved put the belief back in us that there are good people and companies out there.  Your company and staff are truely the back bone of America and should be commended for it!  Please thank Josh and John for going the extra mile that day to help a mother and daughter get home safely!  Sincerely, RQ, a 2005 Chavy Malibu owner"

"Josh was very helpful in finding the right car with the options I wanted. BEH"

"It was probably the best car buying experience I have had ever. DMB"

"Showed up on service doorstep first thing Friday morning with numerous issues on trip from Florida to Baltimore. Was greeted before 7 am (hard working Donnie), told would work me into schedule although it was full. Started diagnostics at 8:10 am! Faulty fuel pump was replaced (fortunately warrany covered it). Estimate at 9 am was for noon completion, and I drove away at 12:15. EVERYONE said hello as they walked by during the morning. The mechanic answered and explained all my questions. Service manager checked in with me about every half hour with a progress report. I can't imagine getting better service, and they knew I was just passing through. I HIGHLY RECOMMEND their service department. Very fortunate to have made their aquaintance, especially under my circumstances. Thanks to all! -- FloridaGator"

"Mr. Donnie Foster is certainly an asset to Heritage Chevrolet and to the General Motors name and on many recent occasions has ensured that my service needs were addressed completely.

Mr. Foster was attentive to the concerns I have had with my 2007 Suburban, and in addition to addressing the issues correctly the first time, he took the time to follow up with me to make sure I was satisfied with the work. On a subsequent visit, he was extremely responsive to my family’s need to have our vehicle repaired quickly so we could still drive to our vacation spot – even when it meant ordering parts and repairing the car the next day!

It’s not often you also receive the attention to detail, can-do attitude and excellent customer service that I have experienced at Heritage Chevrolet. CAMP"

"Jessie Orpiano is by far the most professional service representative I have ever had the pleasure of dealing with.  J.P.H."

"Josh did an excellent job handling the sale of my vehicle.  He was very courteous and knowledgable.  John Peck is an old friend that has sold me several vehicles from Heritage and it was nice to see a familiar face during my purchase.  Overall, you guys did a supurb job!  SC"

"Both my husband and I were very pleased with the way Josh Friedman treated us and explained everything and made the purchase and paperwork very easy. It was the best experience of buying a car we have ever encountered.  He is a great salesman and Heritage is lucky to have a guy like him. RAV"
 
"We would like to thank Josh Friedman, John Armentrout, John Peck and your entire staff for a great buying experience. We really appreciated you taking time to send us information via e-mail that helped us make our decision. We received information from several other dealers but you were the only one that took time to send specifics on different vehicles. We were amazed that the entire process from test driving, negotiating the deal, financing, and delivery was as easy as you made it. Your staff from the receptionist to the young lady who scheduled our first FREE oil change was so friendly and everyone had a smile! We will recommend your dealership to anyone we know that may be looking to purchase a vehicle. We agree that this was the most enjoyable vehicle purchase we ever made. K&S S."

"On 2/9/2011, I called Heritage Chevrolet and talked with service representative Mr. Donnie Foster. He made an appointment for 1430 hours to have my 2008 Tahoe serviced. I requested a oil and filter change, in addition to having the drivers inside door handle replaced. The door handle had a defect that caused it to cut my fingers when opening the drivers door. My contact by phone and in person with Mr. Foster was an excellent experience. His knowledge and experence with vehilces, his demeanor and his professionalism greeting and serving me and others is very refreshing as a customer. Mr.Donnie Foater took the time to listen to my needs and made sure this information was given to the technician. Mr. Foster for several years has been my contact when service has been needed on my vehicle. As in the pasted, Mr. Foster's ability to see that my vehicle repairs or service are completed and returned in the time frame he estimated has been very accurate. Mr. Foster and other members of the service, sales and management at this Chevrolet Dealership are the reasons I continue to return to the business for service on me vehicle. Without question I would and have recommended Heritage Chevrolt to others, and will continue to do so. Thank to Mr. Foster for a job well done and I look forward to a continued partnership with Heritage Chevrolet. M.D."

"This has been the best car buying experience in the last 10 years. The folks at Heritage are true professionals.  Our sales person Josh was great.  He took his time to work with us with NO Pressure and this made this buying a new car excellent. R.M."
 
"Dear Mr. Burchell, I wanted to send a quick note of thanks for your help and the help of your staff when I purchased my Equinox last month. Every person I encountered at Heritage was kind, informative, helpful, and generous. You have a wonderful staff! I look forward to all of my future interactions with those at Heritage. I do hope that business only gets better in the future. Please extend my gratitude to your staff, particularly Josh! Gratefully yours, M.D."

"Hi Josh..... Hope all is well with you. I'm really enjoying the Camaro you ordered for me. Thanks to you the whole process of my purchase went well, getting a lot of attention and compliments. Thanks again, C.B." 

"The dealers at Heritage Chevrolet were 100% honest and very helpful towards the purchase of my new car. I am very satified with business and would highly recommend them to friends and family. M.C."

"I originally found the vehicle and dealership via GMBUYPOWER.com. I was impressed with the speed and clarity of the dealer rep's response. This "on the ball" response is why I choose Heritage over other dealers. Great people at this dealer. R.S."

"Our sales consultant was superb. His low keyed approach and helpfulness made the whole experience stress free and enjoyable. I went to three other dealerships and none of them would take the time to look for the model and trim level that we wanted. Josh Friedman of Heritage Chevrolet got on the computer and searched the area around them and found some 30 vehicles that were the trim level we were looking for. From those we narrowed it down to four and then down to one. The vehicle was at a dealership in Pennsylvania, and Josh did some horse trading with that dealership to get the car we wanted. I have never had anyone make that kind of effort or devote that much time to getting me what I wanted. It was well worth the drive, four hours round trip, to deal with the folks at Heritage Chevrolet. R.P."

"Wayne Jones and the entire Heritage team are top notch in my book. This is the ninth new purchase I have made with Heritage Chevrolet and as long as I continue to receive excellent service in the sales and maintenance department, Heritage Chevrolet and General Motors will continue to get my business. J.C."

"I consider Heritage Chevrolet to be one of the best auto dealerships in Virginia. They are very professional and businesslike people in every respect. E.R."

"This has been the best car buying experience in the last 10 years. The folks at Heritage are true professionals. Our sales person, Josh, was great. He took his time to work with us with NO pressuire and this made this buying a new car excellent. R.M."

"With Mr. Josh Friedman, at Heritage Chevrolet, I was able to beat any price for my Camaro in the Tidewater-Hampton Roads area. Great sales person. C.B."

"Our salesperson, Josh, did a super job in helping us select an Aveo with the options that we desired. Josh and Heritage Chevrolet made the entire experience of purchasing a new car very enjoyable. We definitely believe we purchased an excellent vehicle for a very reasonable price. Heritage Chevrolet is by far the most customer friendly dealership that we have purchased a car from. E.C."

"Well, Mr. Friedman, my sales rep., was outstanding in every way possible from start to finish and that is wonderful. I was at home in England when I emailed him about the purchase and he did all that was needed to have the Equinox ready in four weeks. That was a feat to carry out, and he did so thanks to him. H.B.H."

"This was a very pleasant experience - I'm a first-time Chevy owner; so far, so good. I submitted my vehicle search via the Internet, and Joshua contacted me almost immediately with the car details. He was very professional, and made the experience a happy one. S.L.P."

"Hi Joshua, I want to thank you for your incredibly articulate and detailed response. We went over the weekend and test drove at a local dealer (we are all the way in Newport News) and unfortunately decided that the Equinox is not for us. However, we shopped 4 different models/brands of cars, so we probably received 50 emails from salesmen. By far, yours was the most professional, friendly, and detailed. Further, you were the ONLY person to offer to order a vehicle for us if we couldn't find what we wanted on your lot. I am going to save your email and if we are ever in the market again or have a friend looking for a referral, I will certainly send them your way. Thank you for your time, C & E S"

"I'm having a very hard time deciding on a vehicle that makes me say "WOW I've got to have that car" . When I do find the right car and if it's a Chevy you'll be the one to sell it to me. Thanks for all the email communication, M.M." 

"Great customer service from our salesperson, Joshua Friedman, and all other staff members of Heritage Chevrolet.  We bought vehicle from here in 1986, then again in 2009 and plan to be back in the future for our next new vehicle.  K.D."